Download Customer Shopping App
Norwex Privacy Policy


Norwex Australia Pty Ltd and Norwex New Zealand Ltd respects and is committed to protecting your privacy through our compliance with this policy. The purpose of the Data Privacy Policy is to provide clarity, transparency, and accuracy regarding the collection, use and disclosure of an individual’s personal data for which Norwex may collect, use and disclose for processing.

This policy (together with our terms of use and any other documents referred to in it) describes the personal information that we collect from you, or that you provide on our websites, Norwex mobile applications and any other website on which we post a direct link to this policy (our "websites"), and how that information may be used or disclosed by us.

This policy does not apply to information collected on any third-party site or by any third-party application that may link to or be accessible from the websites.

Please read the following carefully to understand our policies and practices regarding your personal information and how we treat it. By using or accessing our websites, you agree to this privacy policy. This policy may change from time to time and your continued use of the websites is deemed to be acceptance of such changes, so please check this policy periodically for updates.

Information we collect about you

We collect several types of information from and about users of our websites, including: information you provide to us, information that we collect as you navigate through the websites (i.e., traffic and location data, IP addresses, and usage details through the use of certain technologies, including cookies and web beacons), as well as information we receive from third parties (e.g., our business partners), and which resources you access.

Information you provide to us

Information that you provide by filling in forms on our websites. This includes, but is not limited to the following the Personally Identifiable Information (PII):

Full name, with all middle names (especially if the name is not common).

Any part of an individual's name that is stored or displayed in conjunction with any of the subsequent listings of data and information deemed PII.

Local and/or state, provincial, etc. information, such as driver’s licenses.

Digital Identifiers, such as IP addresses, usernames, passwords, etc.

Date of Birth.

Financial and Accounting records, along with credit and debit cards.

Any other information provided at the time of registering to use our websites, subscribing to our services, posting material or requesting further services or information.

Information that you provide when you enter a contest or promotion sponsored by us.

Information that you provide when you report a problem with our websites.

Records and copies of your correspondence (including email addresses), if you contact us.

Your responses to surveys that we might ask you to complete for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our websites and of the fulfillment of your orders.

Any other information deemed PII, but not listed above.

Uses made of the information

We use information that we collect about you or that you provide to us, including any personal information, in the following ways:

To present our websites and their contents in a suitable and effective manner for you and for your computer;

To provide you with information, products or services that you request from us;

To carry out our obligations, process and enforce our rights arising from any contracts entered into between you and us;

To notify you about changes to our service;

To allow you to participate in interactive features of our services, when you choose to do so.

For marketing and promotional purposes so as to provide you with information about services we think you might like; and

To collect payments from you.

We may also use your information, or permit carefully selected third parties to use your information, to contact you about goods and services that may be of interest to you where you have consented to be contacted for such purposes. If you do not want us to use your information in this way, or to provide your information to third parties for marketing purposes, please check the relevant box located on the form on which we collect your data and / or adjust your user preferences accordingly in your account profile.

Depending on whether you have provided your consent we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services that may be of interest to you and we, or they, may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those, which were the subject of a previous sale to you.

Technology Usage

Like the vast majority of website providers, we collect details of your visit(s) to our websites. The information we collect concerns the resources that you access, and information about your computer and Internet connection, including your IP address, operating system and browser type, for system administration, marketing, and to report aggregate information to our advertisers.

IP Addresses

Where, according to local law, IP addresses and the like are considered personal information, then we treat it as such.

Web Beacons

Web beacons, also known as pixel tags, are electronic images contained on a website that permit us to count users who have visited our websites and to accumulate other statistics (for example, recording the popularity of certain websites content and verifying system and server integrity). Web beacons are not used to access your personal information and are only used to compile aggregated statistics concerning use of the websites.

Third-Party Advertisers

Some advertisements on the websites are served by third-party advertising companies. Please note that our advertisers may also use cookies and/or web beacons to collect aggregate and non-identifying information about our users. We do not have control over third-party advertisers' technologies or how they may be used. If you have any questions about an advertisement, you should contact the responsible advertiser directly.

User Contributions

You are responsible for any content, including personal information, that you contribute to be posted, published or displayed on the websites, or transmit to other users of the websites (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to other users of the websites at your own risk. Although we limit access to certain pages, and you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the websites with whom you may choose to share your User Contributions; therefore, we cannot guarantee who will view your User Contributions. We are not responsible for circumvention by third parties of any privacy settings or security measures contained on the websites. You understand and acknowledge that, even after removal, copies of your User Contributions may remain viewable in cached and archived pages, or may have been copied or stored by other websites users. Proper access and use of information provided on the websites, including User Contributions, is governed by this privacy policy and our terms of use. Known or suspected violations should be reported to

Your choices about how we use and disclose your information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Disclosure of your information

We may disclose personal information that you provide via the websites to the following third parties:

To our group companies (i.e., our holding company and its subsidiaries and affiliates); and

Direct contractors and service providers we use to support our business, such as independent Norwex Consultants, delivery service providers, web hosting providers, web analytics providers, email service providers, and cloud-survey platform providers.

In the event (whether prospective or actual) of a merger, acquisition, or any form of sale of some or all of Norwex’s assets, in which case personal information held by Norwex’s about its customers will be among the assets transferred to the (prospective) buyer.

We may also disclose your personal information to third parties to:

Comply with any court order or other legal obligation; and

Enforce or apply our terms of use or terms of sale and other agreements.

Protect the rights, property, or safety of Norwex, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


When you visit some websites, their web servers generate pieces of information known as cookies. Cookies are commonly used to recognise your computer in the future. Norwex uses session cookies to serve technical purposes, such as providing seamless navigation through our site, allow you to carry information across pages of our site and avoid having to re-enter information. These cookies do not permanently record data and they are not stored on your computer’s hard drive. Norwex’s session cookies are available only during an active browser session. When you close your browser, the session cookie disappears.

Norwex also uses persistent cookies to be able to track the number of unique visitors to the site. More specifically, persistent cookies are utilised for helping Norwex recognise you as a unique visitor (using a number, you cannot be identified personally) when you return to Norwex websites. Additionally, persistent cookies enable Norwex to tailor content and related subject matter to match your preferred interests and/or for the purposes of not showing you the same content and related subject matter repeatedly.

Users can choose to disable cookies using their web browsers, which will not affect their ability to search for, review and retrieve data on or

If you register with us or if you continue to use our websites, you agree to our use of cookies.

Browser Information Collected on the Website

Various elements of data sets may be collected to track the usefulness of certain actions and to ultimately improve the value of Norwex websites. Please note that at no time does Norwex gather, request, record, require, collect or track any type of Internet users’ personal information (as listed above) through these processes.

Promotional Offers from Norwex

If you do not wish to have your email address used for promotional purposes by Norwex, you can opt out by checking the relevant box located on the form on which we collect your data. You can also always opt out of receiving email information from us, other than the email informing you of the completion of user registration, correction of user data, or change of password, by logging into the websites and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to If we have sent you a promotional email, you may send us a return email asking to unsubscribe from future email distributions. This opt out does not apply to information provided to Norwex as a result of a product downloads or purchase, warranty registration, product service experience or other transactions.

Personalised Advertising

If you do not want us to use your personal information that we gather to allow third parties to personalise advertisements we display to you, you can opt out by checking the relevant box located on the form on which we collect your data. You can also always adjust your user advertising preferences accordingly in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to

Online Comments

Please be advised that any comments you provide are categorised as public information. Therefore, such comments may also be made available online to the public with the name of the commenter but without the use of any email addresses, or any type of information defined as personal information.

Choice and Consent

As the owner of your own personal information, you have choices, specifically, the following: You have several choices available when it comes to information about you:

Limit the amount of Personal Data provided to Norwex: If you have a personal or business relationship with Norwex, you have the right to limit the types of personal data we store, process, and/or transmit. Please be advised if you limit the types of personal data, then this may result in our inability to fully process your data and provide the services we offer. Certain rights relating to erasure, rectification, and portability of data in regards to the GDPR are thus deemed in-scope for this privacy policy.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Opt-Out of Electronic Communications: You have the right opt out of receiving promotional messages from Norwex. Please note that even if you opt out of promotional messages, Norwex may still send you additional messages relating to your account and other important information.

In each and every email that we send to you, there is an ‘unsubscribe’ hyperlink, which you may you use if you wish to ‘opt out’ of and stop receiving email communications from us. The hyperlink will direct you to our websites, where upon entering the email address that you no longer wish to receive Norwex emails, one last confirmation email shall then be sent to the email address you designate. Merely confirm that you do indeed wish to stop Norwex email’s being sent to you and that email address shall automatically be unsubscribed.

Alternatively, you may email Norwex at with your request, stating ‘Unsubscribe’ in the header and what email addresses you wish not to receive Norwex emails and within five business days, we shall ensure that such email addresses are unsubscribed and shall no longer receive any marketing and promotional communications from us.

Access to information

You can access, change, update or delete personal information you have provided and your subscriptions or preferences regarding information you receive from us by contacting us using the information found in the Contact information section of this privacy policy or by logging into the websites and visiting your account profile page and making changes. We will implement your requested changes as soon as we reasonably can. When you edit your information or change your preferences, information that you remove may remain in our databases or backup media because it is not always possible to completely remove or delete information from those locations. Your access may be limited if the request is extremely impractical, would cause Norwex to take any action that would violate applicable law, or where the rights or privacy of others would be jeopardised or violated. If we refuse your access or correction request, we will provide you with written reasons for our decision.

Data security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure. All information you provide to us is stored on secure servers behind firewalls. All payment transactions you make via our websites are encrypted using SSL technology.

The safety and security of your information also depends on you. We urge you to be careful about giving out information in public areas of the websites like message boards. The information you share in public areas may be viewed by any user of the websites.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask that you not share your password with anyone.

All information accessed through Norwex Websites is subject to Norwex quality control and related information security best practices.

All information accessed through Norwex EU Websites is in compliance with the required information security mandates of GDPR, Article 32. Specifically, Norwex has implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including inter alia as appropriate:

The pseudonymisation and encryption of personal data.

The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services.

The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident.

A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

Disclaimer and Endorsement: Norwex websites that include hypertext links, or pointers, to information created and maintained by other public and/or private organisations. As such, Norwex only provides these links for your information and convenience, thus, when you select a link to an outside website, you are leaving the Norwex websites and therefore subject to the privacy and security policies of these external websites. Additionally, please note the following:

Norwex does not control or guarantee the accuracy, relevance, timeliness, or completeness of information contained on a linked website.

Norwex does not endorse the organisations sponsoring linked websites and we do not endorse the views they express or the products/services they offer.

Norwex therefore cannot authorise the use of copyrighted materials contained in linked websites. Users must request such authorisation from the sponsor of the linked website.

Norwex is not responsible for transmissions users receive from linked websites.

Privacy complaints

You may contact Norwex at any time if you have any questions or concerns about this privacy policy or about the way in which your personal information has been handled. 

You may make a complaint about privacy to our Chief Information Officer using the contact details set out below.

The Chief Information Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. 

Your complaint will then be investigated. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within a reasonable time, usually within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that Norwex may have breached an applicable privacy law, you may make a complaint to the privacy regulator in the country where you reside.

Changes to our privacy policy

It is our policy to post any changes we make to our privacy policy on this page. It is your responsibility to visit this page from time to time to check for any change. Your continued use of the websites or our services after the date that the changes to the privacy policy take effect shall be deemed to be your consent to such changes.

The date this privacy policy was last revised is identified at the top of the page.

Contact information

You may contact us with any questions you may have on our privacy policy. Please contact us by email at


Specifically, Norwex is responsible for ensuring that personal data accessed through have required Privacy Impact Assessments available for review. 

Thank you for taking the time to read our privacy policy.


LAST MODIFIED: 03 February 2021